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We’re always happy to talk, but to save your time, see if your question is answered below.
We have a free 30 day return policy for UK customers. You can still return outside the UK within 30 days but will be responsible for the cost of returns.
Choose your location below for return instructions
We have a free 30 day return policy for UK customers. Use our return portal to create your return and receive a returns label or QR code: https://hiplok-black.shipping-portal.com/rp/
- Notify us of your return – email [email protected] with your reason for return
- Pack and return the item in the original packaging
- Include a note with your name and order number
- Send the package to this address:
Hiplok Returns
C/O Hoss Active Sports Group
3471 N Union Drive
Olney, IL
62450
United States
Please retain your proof of postage as we can’t be held responsible for any items which go missing in the mail.
- Notify us of your return – email [email protected] with your reason for return
- Pack and return the item in the original packaging
- Include a note with your name and order number
- Send the package to this address:
Hiplok Returns
IDA Business Park
Purcellsinch
Dublin Road
Kilkenny
R95 RFK0
Ireland
Please retain your proof of postage as we can’t be held responsible for any items which go missing in the mail.
- Notify us of your return – email [email protected] with your reason for return
- Pack and return the item in the original packaging
- Include a note with your name and order number
- Send the package to this address:
Hiplok Returns
C/O Invopak
Kineton Road Industrial Estate
Northfield Road
Southam
CV47 0FG
United Kingdom
Please retain your proof of postage as we can’t be held responsible for any items which go missing in the mail.
Please allow up to 10 working days from the date we receive your returned item for your refund to be processed.
In the unlikely event you believe your Hiplok has developed an issue or a fault, please send an email to – [email protected], Please use the title ‘Warranty Request’ in the subject line.
Please include in your email:
- Hiplok model
- Outline of the issue
- A pic/video of the lock
- Where the lock was purchase from and any proof of purchase.
We aim to review and respond to all warranty requests within 48hrs. If you haven’t heard from us within this time frame, please call our office on 01926 298 747.
You can order replacement keys at any point:
Order Z LOK Key
Simply purchase a replacement Z LOK Key from this page: https://hiplok.com/product/z-lok-keys/
Order replacement CODED keys
If you have a Hiplok with CODED keys and have registered the code with us, we can cut you a set of replacement keys. To order, visit the replacement keys product page here https://hiplok.com/product/replacement-keys/ (make sure you add your key code and lock model). Replacement coded key orders come in sets of 3 and are dispatched within 7 days. We charge £15 for this service (not including shipping).If you have not registered with us but have a key with the code on, you can follow the same procedure.
If you have not registered, or don’t have any keys/record of the code then unfortunately there is no way to open the lock or get new keys cut. However, if you have one of our chain locks, you can order a new bike padlock here: https://hiplok.com/product/replacement-padlock/
Replacement Padlock
If you have one of our chain locks, you can order a new bike padlock here: https://hiplok.com/product/replacement-padlock/
We do offer a ‘keyed-alike’ option (maximum of 4) on the ORIGINAL, GOLD and HOME series.
To order keyed-alike, please write ‘keyed alike’ in the notes box during checkout.
Spare parts can be ordered here, https://hiplok.com/product-category/spares-accessories/.
If you need a part that is not listed, please send an email to [email protected]
Want to learn how to use your product or register your code, keys or for our warranty? Here you’ll find our product user guides, installation videos and product registration.
The products listed are the only ones that need to be installed. However you can access all user guides here.
Save up to 47% on our site if your employer offers a cycle to work scheme through Green Commute Initiative or Bike2Work Scheme.
Hiplok, Arch 5, Court Street Creative Arches, Leamington Spa, CV31 2DH, United Kingdom