Contact

• Notify us of your return – email support@hiplok.com with your reason for return
• Pack and return the item in the original packaging
• Include a note with your name and order number
• Send the package to this address:

Hiplok Returns
C/O Invopak
Kineton Road Industrial Estate
Northfield Road
Southam
CV47 0FG
United Kingdom

Please retain your proof of postage as we can’t be held responsible for any items which go missing in the mail.

Please allow up to 10 working days from the date we receive your returned item for your refund to be processed.

• Notify us of your return – email support@hiplok.com with your reason for return
• Pack and return the item in the original packaging
• Include a note with your name and order number
• Send the package to this address:

Hiplok Returns
IDA Business Park
Purcellsinch
Dublin Road
Kilkenny
R95 RFK0
Ireland

Please retain your proof of postage as we can’t be held responsible for any items which go missing in the mail.

Please allow up to 10 working days from the date we receive your returned item for your refund to be processed.

We have a free 30 day return policy for UK customers. Use our return portal to create your return and receive a returns label or QR code:https://hiplok-black.shipping-portal.com/rp/

Please allow up to 10 working days from the date we receive your returned item for your refund to be processed.

• Notify us of your return – email support@hiplok.com with your reason for return
• Pack and return the item in the original packaging
• Include a note with your name and order number
• Send the package to this address:

Hiplok Returns
C/O Hoss Active Sports Group
3471 N Union Drive
Olney, IL
62450
United States

Please retain your proof of postage as we can’t be held responsible for any items which go missing in the mail.

Please allow up to 10 working days from the date we receive your returned item for your refund to be processed.

Yes.

We now offer 1000 Series keyed alike bundles, the 1000 Series Ultimate Moto Bundle and DX1000 Duo Pack.

We also offer a ‘keyed-alike’ service (maximum of 4) on the ORIGINAL, GOLD and HOME series. To order keyed-alike for any of these products, please write ‘keyed alike’ in the notes box during checkout.

You can order replacement keys at any point:

Order Z LOK Key
Simply purchase a replacement Z LOK Key from this page: https://hiplok.com/product/z-lok-keys/

Order replacement CODED keys
If you have a Hiplok with CODED keys and have registered the code with us, we can cut you a set of replacement keys. To order, visit the replacement keys product page: https://hiplok.com/product/replacement-keys/

Make sure you add your key code and lock model). Replacement coded key orders come in sets of 3 and are dispatched within 7 days. We charge £15 for this service (not including shipping).If you have not registered with us but have a key with the code on, you can follow the same procedure.

If you have not registered, or don’t have any keys/record of the code then unfortunately there is no way to open the lock or get new keys cut. However, if you have one of our chain locks, you can order a new bike padlock: https://hiplok.com/product/replacement-padlock/

Spare parts can be ordered here,https://hiplok.com/product-category/spares-accessories/.If you need a part that is not listed, please send an email to support@hiplok.com

In the unlikely event you believe your Hiplok has developed an issue or a fault, please send an email to – support@hiplok.com, Please use the title ‘Warranty Request’ in the subject line.

Please include in your email:

• Hiplok model
• Outline of the issue
• A pic/video of the lock
• Where the lock was purchase from and any proof of purchase.

We aim to review and respond to all warranty requests within 48hrs. If you haven’t heard from us within this time frame, please call our office on 01926 298 747.

Want to learn how to use your product or register your code or keys for our warranty? Here you’ll find our product user guides, installation videos and product registration.

Sold Secure is a UK-based certification organisation that tests and rates security products, including bicycle and motorcycle locks like chain and D(U) locks, for resistance to attacks. Their Bronze, Silver, Gold, and Diamond ratings provide a clear understanding of security levels.

The products listed are the only ones that need to be installed. However you can access all user guides here.

It’s a 10 year warranty on any keyed chain lock, D lock, AIRLOK, ANKR, JAW & 1000 Series product. Simply register your lock within 30 days of purchase to activate the warranty. You can activate your warranty here.

Lifetime warranty applies to hardware only, fabric sleeves are not included. Fabric sleeves are covered by our standard 12 month manufacturers warranty – replacement sleeves can be purchased separately.

If you lose your keys, you can order replacement to fit your lock. If you forget your code, you can ask us for a code reminder.

Keys can be registered here.
Codes can be registered here.

Yes.
Save up to 47% on our site if your employer offers a cycle to work scheme through Green Commute Initiative, Bike2Work Scheme, Cycle Solutions, Cycle2Work, Cyclescheme and My Benefits World.

If your enquiry is about marketing services, please send an email with the details tosupport@hiplok.com

If you love your bike as much as we do, and would like to join our team of Hiplok Riders, we’d love to hear from you. We’re always keen to hear from people who can write great stories, take awesome photos or film experiences using your Hiplok products.

To apply, simply complete the form at the bottom of this page:https://hiplok.com/pages/hiplok-riders/

That’s fantastic! We work with national and international distributors worldwide to supply independent bike retailers with Hiplok.

Please checkout out our distributor page to find your appropriate distributor –https://hiplok.com/pages/our-distributors/

If you need any further assistance, please emailsales@hiplok.com