Deliveries & Returns
Payment
Payments are processed through Stripe, Paypal and ClearPay, secure and well-trusted online payment processors. All major debit and credit cards are accepted. After you have placed your order you will receive e-mail confirmation of the transaction.
All orders are processed in either British Pounds Sterling, Euros or US Dollar, depending on your location.
Shipping
We can ship to most territories worldwide, if shipping to your location isn’t available, please contact us at [email protected] and we’ll see if we can fulfill the order, or find a retailer local to you.
For international items we may use a tracking service, so items will need to be signed for on arrival.
1 – 3 working days
£2.99 (free on orders over £25)
1 – 3 working days
£5.00 (free on orders over £50)
3 – 6 working days
£7.35 (free on orders over £100)
Austria, Belgium, France, Germany, Guernsey, Jersey, Luxembourg, Netherlands, Switzerland
4 – 6 working days
£5.00 (free on orders over £50)
5 – 7 working days
£7.50 (free on orders over £100)
Cyprus, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
4 – 6 working days
£7.50 (free on orders over £100)
4 – 6 working days
£20 (free on orders over £110)
Mexico, Peru
4 – 6 working days
£25 (free on orders over £150)
Australia, South Africa, New Zealand
4 – 6 working days
£25 (free on orders over £150)
Phillipines, Israel, Turkey, Saudi Arabia
3 – 5 working days
£80 (free on orders over £100)
China, Hong Kong, Indonesia, Japan, Malaysia, Singapore, South Korea, Taiwan, Thailand, Kazakhstan
4 – 6 working days
£25 (free on orders over £150)
Please be aware that international deliveries may be subject to local import duties and taxes. These charges are beyond our control, and any extra cost needs to be covered by the customer.
RETURNS
You may return your item(s) within 30 days of receipt for replacement or refund for the costs of the product, excluding delivery costs. Products returned must be complete with no missing components.
Returns are free for UK customers. You can still return outside the UK within 30 days but will be responsible for the cost of returns.
To start a return, choose your location below for return instructions
We have a free 30 day return policy for UK customers. Use our return portal to create your return and receive a returns label or QR code: https://hiplok-black.shipping-portal.com/rp/
- Notify us of your return – email [email protected] with your reason for return
- Pack and return the item in the original packaging
- Include a note with your name and order number
- Send the package to this address:
Hiplok Returns
C/O Hoss Active Sports Group
3471 N Union Drive
Olney, IL
62450
United States
Please retain your proof of postage as we can’t be held responsible for any items which go missing in the mail.
- Notify us of your return – email [email protected] with your reason for return
- Pack and return the item in the original packaging
- Include a note with your name and order number
- Send the package to this address:
Hiplok Returns
IDA Business Park
Purcellsinch
Dublin Road
Kilkenny
R95 RFK0
Ireland
Please retain your proof of postage as we can’t be held responsible for any items which go missing in the mail.
- Notify us of your return – email [email protected] with your reason for return
- Pack and return the item in the original packaging
- Include a note with your name and order number
- Send the package to this address:
Hiplok Returns
C/O Invopak
Kineton Road Industrial Estate
Northfield Road
Southam
CV47 0FG
United Kingdom
Please retain your proof of postage as we can’t be held responsible for any items which go missing in the mail.
If the item does not arrive back at our offices within 30 days, we cannot accept returns for any reason other than defects.
Please allow up to 10 working days from the date we receive your returned item for your refund to be processed.
We will not process any refund or replacement until the product is back in our possession.
If you have any technical issues with your product please email [email protected] before requesting a return to see if we can help resolve the issue first.