Deliveries & Returns

PAYMENT

Payments are processed through Stripe and Paypal, secure and well-trusted online payment processors. All major debit and credit cards are accepted. After you have placed your order you will receive e-mail confirmation of the transaction.

UK DELIVERIES
UK Orders over £25 receive free standard shipping. 

Your order will be sent on a standard service and can take up to 3 working days to arrive.

For an additional fee, we also offer an expedited service, when using this service, a signature may be required when you receive your parcel. If the package isn’t successfully delivered, it may be returned to your local depot for collection. If it is not collected within one week, it may be returned to us. We are happy to resend items but would ask you to pay for the postage costs of returning the parcel.

NON-UK DELIVERIES
We can ship to most territories worldwide, if shipping to your location isn’t available, please contact us at support@hiplok.com and we’ll see if we can fulfill the order, or find a retailer local to you.

For international items we may use a tracking service, so items will need to be signed for on arrival.

Please be aware that international deliveries may be subject to local import duties and taxes. These charges are beyond our control, and any extra cost needs to be covered by the customer.

All orders are processed in either British Pounds Sterling, Euros or US Dollar, depending on your location.

RETURNS

  • • We love your bike and we want you to love your Hiplok product. Therefore, if for some reason you are not completely in love with your Hiplok product, we have the following returns policies in place;
  • • We guarantee all merchandise sold by hiplok.com. If you are not completely satisfied with your purchase, you may return your item(s) within 30 days of receipt for replacement or refund for the costs of the product, excluding delivery costs.
  • • We offer free returns only to UK customers.
  • • For international returns you will be responsible for the cost of returning the item to us.
  • • If the item does not arrive back at our offices within 30 days, we cannot accept returns for any reason other than defects.
  • • We will not process any refund or replacement until the product is back in our possession.
  • • If you have any technical issues with your product please email support@hiplok.com.

UK Returns:

• Click link below to use our return portal to create your return and receive a returns label or QR code.

https://hiplok-black.shipping-portal.com/rp/

International Returns:

  • • Email support@hiplok.com with your reason for return.
  • • Pack and return the item in the original packaging.
  • • Include a note with your name and order number.
  • • Send the package to Hiplok at the relevant address below.
  • • Please retain your proof of postage as we can’t be held responsible for any items which go missing in the mail.

ROW Returns

Hiplok Returns
C/O Invopak
Kineton Road Industrial Estate
Northfield Road
Southam
CV47 0FG
United Kingdom

US/Canada Returns

Hiplok Returns
C/O Hoss Active Sports Group
3471 N Union Drive
Olney, IL
62450
United States

EU Returns

Hiplok Returns
IDA Business Park
Purcellsinch
Dublin Road
Kilkenny
R95 RFK0
Ireland

Please allow up to 10 working days from the date we receive your returned item for your refund to be processed.

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