Frequently Asked Questions
USER GUIDES + PRODUCT REGISTRATION
Want to learn how to use your product or register your code, keys or for our warranty? Here you’ll find our product user guides, installation videos and product registration.
WHERE’S MY ORDER?
If you have not been provided with a tracking number, your order would have been sent by a non-trackable service. By this service, if you are in the UK, your order should take 1-2 working days, and Internationally 7-10 working days.
If you have any other query, please don’t hesitate to get in touch by emailing email@example.com
I’VE BOUGHT A LOCK FROM YOUR WEBSHOP AND DECIDED IT ISN’T FOR ME, HOW DO I RETURN IT?
MY HIPLOK HAS A PROBLEM
In the unlikely event you believe your Hiplok has developed an issue or a fault, please send an email to – firstname.lastname@example.org, Please use the title ‘Warranty Request’ in the subject bar.
Please include in your email.
- Hiplok model
- Outline of the issue
- A pic/video of the lock
- Where the lock was purchase from and any proof of purchase.
We aim to review and respond to all warranty requests within 48hrs. If you haven’t heard from us within this time frame, please call our office on 01926 298 747.
WE ARE A SHOP AND WOULD LIKE TO BECOME A HIPLOK DEALER
That’s fantastic! We work with national and international distributors worldwide to supply independent bike retailers with Hiplok.
Please checkout out our distributor page to find your appropriate distributor – https://hiplok.com/our-distributors/
If you need any further assistance, please email email@example.com
I LOVE YOU GUYS. HOW DO I BECOME A HIPLOK AMBASSADOR?
We work with some incredible people across multiple cycling disciplines from dedicated fixed gear race teams, to screw loose Mountain Bikers, Pro Road Racing Teams and pin-point accurate street trials riders.
They all have a passion for cycling and we are honoured to help them protect their rides.
If you are interested in becoming a Hiplok ambassador, please drop an email to firstname.lastname@example.org
Please include –
- A brief bio about yourself
- Sponsorship proposal
- Links to all your social media platforms / blogs / relevant articles
Please note that we view our Hiplok ambassadors as part of our team and we do not pay for social posts.
HOW CAN I GET MORE KEYS?
To order a set please go to the replacement keys product page (make sure you add your key code and delivery address)
If you have a Hiplok with CODED keys and have registered the code with us we can order you a set of new keys.
New key orders come in sets of 4, with a lead time of 2-3 weeks. We charge £15 for this service which includes shipping.
If you have not registered with us but have a key with the code on, you can follow the same procedure.
If you have not registered, or don’t have any keys/record of the code then unfortunately there is no way to open the lock or get new keys cut. However, you can order a new padlock – check out our spares page here – www.hiplok.com/spares
CAN I GET MULTIPLE HIPLOKS WITH THE SAME KEY?
We do offer a ‘keyed-alike’ option (maximum of 4) on the ORIGINAL, GOLD, AIRLOK and HOME series. For more information on how to order, please email email@example.com